Questions, Answered
Frequently Asked Questions
Everything you need to feel confident before ordering your test.
Are lab fees included in the kit price?
Yes. All prices include the collection materials and complete certified laboratory analysis. There are no hidden fees.
Will my insurance cover this test?
Coverage depends on your provider and plan. We don’t bill insurance directly, but your certified report and itemized receipt can be submitted for possible reimbursement, and most kits are HSA and FSA eligible.
How hard is it to collect the sample?
It’s simple. Every kit comes with clear, step-by-step instructions and all the materials you need. Most samples take just a few minutes to collect, with no special tools or training required.
When does the turnaround time start?
Your turnaround time starts when the lab receives your sample, not when you mail it. Most results are ready within 24 to 48 business hours of the lab logging it in.
